For Patients
What Patients Can Expect
At Morgan Medical Center, we strive to exceed the expectations of our patients. Our admissions department, located at the main entrance, will welcome you to our facility. The department staff members are friendly, knowledgeable, and prepared to make a patient’s registration experience as smooth as possible.
Patients who are having a procedure that has been scheduled ahead of time by their physician’s office may receive a phone call from our staff a day or two prior to their visit. This will allow the patient to provide most of the registration information from the comfort of their own home.
To better serve our patients and ensure accurate information in our medical records, our staff will need to make copies of a patient’s insurance cards and personal identification, such as a driver’s license. Having this information available upon check-in will speed up the registration process.
Our admissions staff can also give you an estimate of the anticipated cost of the most common tests and procedures in our laboratory and radiology departments. We do request that patients be prepared to pay for the portion of the expenses not covered by their insurance policy. While Morgan Medical Center contracts with many insurance companies, we ask that patients contact their insurance company directly for any questions they may have concerning coverage.
Access the Patient Portal
Our patient portal is a secure website where you can conveniently access your personal health information. The patient portal will allow you to:
- View your health record and history
- Review lab results
- See upcoming appointments
- Message your physician team and office staff
If you have trouble creating/accessing your portal, please call support at 1 (877) 621-8014.
Frequently Asked Questions
Who can use Morgan Medical Center's health care services?
Our mission is to make a difference in the lives of others through the health care services we provide. As a community hospital, our services are available to everyone, regardless of race, color, sex, religion, age, national origin, disability, veteran status or place of residence.
What is my payment responsibility as a patient?
As a courtesy to patients, we will file for payment on most insurance plans. However, to be certain that charges will be paid, it is recommended that you check with your insurance provider directly prior to utilizing hospital services. Details about Morgan Medical Center’s pricing are available on our Financial Information page.
If you owe money for services received during your stay, you may pay your bill online. If you are unable to pay your hospital bills, you may qualify for Financial Assistance from Morgan Medical Center. For more information, please review our Financial Assistance Policy or contact a hospital financial counselor at (706) 752-2226.
Where is Morgan Medical Center located?
Physical Address:
1740 Lions Club Road
Madison, GA 30650
Mailing Address:
P.O. Box 860
Madison, GA 30650
Directions:
From I-20 East
- Take the US-441/US-129 Exit #114, towards Madison/Eatonton.
- Turn left off the exit onto Hwy. 441.
- Turn right at the light onto the Madison Bypass.
- Morgan Medical Center will be on the left.
From US-441 North
- Take US-441 North towards Madison.
- Stay on US-441 to take the Madison Bypass.
- Morgan Medical Center will be on the left.
From I-20 West
- Take the US-441/US-129 Exit, #114, towards Madison/Eatonton.
- Turn right onto Eatonton Rd./US-129/US-441.
- Turn right at the light onto the Madison Bypass.
- Morgan Medical Center will be on the left.
From US-441 South
- Take US-441 South towards Madison.
- Stay on US-441 to take the Madison Bypass.
- Morgan Medical Center will be on the right.
Is there a fee for parking?
Parking is free at Morgan Medical Center. Parking spaces surround the hospital facility and are available for patients and their guests. If you need assistance in transporting a patient from your vehicle, please come inside and notify a member of our staff. We will be glad to assist you.
When are patients allowed to have visitors?
Please speak with the patient’s care team prior to visiting.
How may I contact a patient?
We recognize the importance of contact with friends and family members during a hospital stay and therefore provide various means of communication to each of our patients.
Each of our patient rooms is equipped with a telephone. Patient rooms may be contacted by calling the main switchboard number at 706-342-1667.
Patients have access to e-mail and the internet in our activity area. We are happy to assist patients in setting up an e-mail account if they do not have one.
Patients may also receive mail at P.O. Box 860, Madison, GA 30650. Please be sure to include the patient name and room number (if known).
Do I have to have physician's orders to utilize services at the hospital?
If you need medical services, such as lab work, x-ray, surgery, rehabilitation or other services, you will need a physician’s order. If you do not have a physician, please call (706) 342-1667 for a referral.
If you need emergency care, please come to our Emergency Room, staffed with a physician 24 hours a day, 7 days a week.
Is Morgan Medical Center accredited?
Yes. We are accredited by The Joint Commission. Inspectors evaluate our entire facility a minimum of once every three years.
How does Morgan Medical Center protect my privacy and rights as a patient?
We fully comply with all state and federal regulations. All patients receive detailed information at registration regarding patient’s rights, responsibilities, and privacy. For further information, please see our Patient Privacy Act or contact our Privacy Officer at [email protected].
Who should I contact concerning my experience at Morgan Medical Center?
At Morgan Medical Center we strive to exceed the expectations of our patients and visitors. Our patient satisfaction team meets monthly to discuss the comments received through patient satisfaction surveys. We take all comments seriously and appreciate hearing about the things we are doing exceptionally well and those things on which we can improve! If you would like to share a comment, contact [email protected].
How can I request a copy of my medical records?
A Spanish version of the form is available for download here: Medical Records Request Form – Spanish.
Address
1740 Lions Club Road
Madison, GA 30650
Parking is free and spaces surround the hospital facility and are available for patients and their guests.
Hours
Monday – Friday
8:30 a.m. – 5:00 p.m.